Delivery

All orders are dispatched within 1 – 2 business days. Please find price and estimated delivery times below. If you have any questions about your delivery from Surf & Scout, please get in touch. To make your parcel extra special, check out our gift wrap option.

UK Standard - Free

Dispatched via First Class Royal Mail. Proof of Postage acquired. Non-trackable. Usually delivered within 1 – 2 business days of dispatch.

UK Signed For - £2.50

Dispatched via Royal Mail Signed For, First Class. Signature required upon delivery. Usually delivered next business day from dispatch.

International Standard - £4.50 | Free on all orders over £50.00

Dispatched via Royal Mail, International Standard. Proof of Postage acquired. Non-trackable*. Usually delivered within **3 – 5 days business days of dispatch (Europe/Non EU) and **7 – 14 business days of dispatch (US, Canada, everywhere else).

*Please upgrade to International Tracked & Signed if you wish to be able to track your package.

** Please note, international delivery can take significantly longer during busy periods such as Christmas & New Year and take this into account when ordering your jewels.

 

International Tracked & Signed - £9.00

Dispatched via Royal Mail, International Tracked & Signed. Fully trackable. Signature required upon delivery.

Usually delivered within **3 – 4 days business days of dispatch (Europe/Non EU) and **5 – 10 business days of dispatch (US, Canada, everywhere else).

** Please note, international delivery can take significantly longer during busy periods such as Christmas & New Year and take this into account when ordering your jewels.

Returns

If you are unhappy with your purchase for any reason, we are happy to exchange or refund you the full cost of the item(s) plus standard shipping costs.

  • You must contact us within 30 days of receiving your jewels, advising that you wish to make a return.
  • You are responsible for return postage costs and ensuring that items are packaged in such a way, that they are not damaged in transit.
  • You should retain proof of shipping.
  • Any return Customs charges incurred by Surf & Scout on international returns, will be deducted from the refunded amount. Proof of these charges will be emailed to you by Surf & Scout.
  • Refunds will be processed the same day, undamaged goods are received.
  • Exchanges will be processed the next business day and are subject to our standard delivery costs and times.
  • Please note, custom order items may not be returned. If faulty, please contact us to enquire about returning for repair.